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Break Fix Support
Block Time
Telephone Support
 Remote Support

The location of your business does not have to affect your response time. We can manage and monitor your entire system remotely quickly and securely.

Use your I.T. time more effectively by purchasing remote support.  You will receive a reduced rate for “remote only” calls via phone, remote control and email. If you still require a site call, then this is billed at the normal rate.

Remote support is like having an engineer onsite so any software or configuration issues can be resolved from our helpdesk. We use specialised software allowing us access your entire system and perform detailed analysis. This is all done over a 256bit encrypted connection with login and validation keys required so security is not an issue.

This allows us to respond quickly to calls and minimises the disruption to your business. You can access to our online HelpDesk system and avail of all levels of support.

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 Features & Benefits
  • Reduce your I.T. Spend
  • Faster Reponse Times
  • Minimise Disruption
  • Remote Monitoring
  • Backup & Virus Checks
  • Software & Patch Updates
  • HelpDesk Access